Set up a ticket panel

Run /ticket panel create with a name of up to 15 characters, like support.

Run /ticket panel view with the panel's name, click Manage Tickets, then Add Ticket.

• Ticket Name: what the button is for, like help.
• Parent Channel ID: the channel the ticket threads go in. Right-click the channel and copy its ID (turn on Developer Mode in Discord's Advanced settings first).
• Channel Name Format: {ticket}-{user(name)} by default.
• Open Limit: how many of these one member can have open, 1 to 5.
• Message Content: posted when the ticket opens.

The next form sets the button's label, emoji and colour, a log channel, and inactivity close.

In Manage Tickets, click Edit, pick the ticket type, then Support Roles and Add Role. Those roles are added to every ticket of this type and can close, reopen, add and remove.

People with Manage Server can always manage tickets.

Modal sets questions the member answers before the ticket opens, like "What do you need help with?". Their answers are posted in the ticket, so staff start with the details.

Embeds sets the messages for opening, closing and reopening a ticket, from embeds you saved with /embed.

Run /ticket panel send with the panel's name and the channel. Members click a button, or pick from the dropdown if you set the panel's style to dropdown under Edit Fields.

Changed something later? /ticket panel update with the posted message's link updates it in place.

The ticket opens as a private thread with the member and your support roles. Inside it:

• /ticket add and /ticket remove bring someone in or take them out.
• /ticket close locks and archives the thread, and /ticket open reopens it.
• /ticket new opens a ticket for a member yourself.