1Agreement and eligibility
These Terms of Service (the "Terms") apply when you add, configure, access or use Element (the "Bot"), including the website and dashboard at elementbot.app. By doing so, you agree to these Terms. If you do not agree, do not use Element.
You must meet Discord's minimum age and be allowed to use Discord under the laws that apply to you. If you add or configure Element for a Discord server, you confirm you are authorised to do so on that server.
The privacy policy explains how information is handled when Element is used.
2Discord and applicable rules
Your use of Element must follow applicable law, Discord's Terms of Service and Community Guidelines, and the rules of the server where you use the Bot.
3Acceptable use
You must not use Element to:
- break the law, encourage unlawful activity or violate another person's rights;
- harass, threaten, defraud, impersonate or harm another person;
- send spam, or use self-bots, macros, auto-typers, scripts or other unapproved automation to issue commands;
- get around limits, restrictions, access controls, rate limits or enforcement actions;
- interfere with Element, Discord, their infrastructure or another server;
- access data or systems without permission;
- misuse the dashboard, including trying to reach servers you do not manage, automating requests to it or probing it for vulnerabilities; or
- infringe privacy, copyright, trade mark or other intellectual property rights.
4Your content
You keep any rights you have in content you give Element. You give us a limited permission to receive, store, process, reproduce and display that content only as reasonably needed to operate, secure, support and improve the Bot.
You are responsible for having the right to provide that content and for its use through Element being lawful. Do not submit sensitive information the feature you are using doesn't need.
5Server management and permissions
Server owners and administrators control Element's permissions, configuration, enabled features and staff access. They are responsible for reviewing those choices and giving the Bot only the permissions it needs.
Element may carry out actions asked for by authorised server members, including role, ticket, message, giveaway and moderation actions. We are not responsible for a server's rules, staff decisions or misuse of permissions by its members.
The dashboard acts on your behalf using your Discord permissions. Only people with Manage Server permission in a server (or its owner) can view or change its Element settings there, and some pages need more. Changes made on the dashboard have the same effect as changing settings through Element in Discord, and server managers are responsible for them.
6Bugs and security reports
Report suspected vulnerabilities or exploitable bugs privately in the support server. Do not exploit a vulnerability, access data that is not yours, disrupt the service, or publish details that could put users or servers at risk.
7Paid plans
Element is free to use. Paid plans add features, higher limits and server slots, as described on the Premium page when you buy. You can buy a plan in Discord, on Patreon or on our website. Each has its own seller, billing and refund rules, set out below. Wherever you buy, we supply the plan and answer questions about Element itself.
Buying in Discord
Discord sells the plan and takes payment, and Discord's Paid Services Terms apply. The plan renews until you cancel it in your Discord subscription settings. When you cancel, it stays until the end of the period you have paid for.
Buying on Patreon
Patreon sells the membership and takes payment, and Patreon's terms apply. The membership renews as Patreon bills it until you cancel it in your Patreon memberships. When your membership ends, your plan ends too. If a payment fails, your plan may stay for a short time while you fix it.
Buying on our website
If you buy on elementbot.app, checkout is run by Stripe through Onelink. The seller of record is Sold through Link, LLC, a Stripe company, and your purchase is shown as "Sold through Onelink". Onelink takes payment, charges any VAT or sales tax, sends your receipts and handles payment questions. Its Sold through Onelink Terms apply to the purchase as well as these Terms.
- A plan renews automatically every month or every year, as shown at checkout, using the payment method you bought with, until you cancel. Yearly plans are only sold on our website.
- You can cancel at any time at onelink.com, signed in with the email you used at checkout, or from the Premium page of your dashboard. Cancelling stops the next renewal, and the plan stays until the end of the period you have paid for.
- If the price of your plan changes, we will tell you before you are charged the new price, so you can cancel first.
Your right to cancel
If you are a consumer in the UK or the EU and buy on our website, you can cancel within 14 days of buying and get a full refund, even if you have already started using the plan. Ask us or Onelink support. For purchases in Discord or on Patreon, the cancellation rights those sellers give you apply.
When a plan ends
When a plan ends or moves to a lower plan, the things your server set up are not deleted because of it. Items and settings above the lower plan's limits may pause: the oldest keep working up to the limit, and the rest come back when the server has a plan again or removes some. Premium-only designs fall back to the default and stay saved.
The one exception is submitted staff applications, which a plan lets a server keep for longer. After the plan ends, answers older than the lower plan's keep time may be deleted.
Refunds
Who decides a refund depends on where you bought. The refund policy explains each case. Nothing in these Terms affects your statutory rights as a consumer, including your rights if something you paid for is faulty or not as described.
Changes to plans
Features and limits may change as Element develops. We will not remove paid access arbitrarily, but no feature is guaranteed to stay the same forever.
8Availability and changes
Element is provided "as available". Maintenance, Discord API changes, incidents, capacity limits and other events may interrupt or change the Bot. You can check its current state on the status page. We may add, change, suspend or discontinue features where reasonably necessary to maintain, secure or develop the service.
9Suspension and termination
We may restrict or suspend a user, server or configuration where we reasonably believe these Terms were broken, the Bot is being abused, continued access creates a security or legal risk, or Discord or the law requires it.
Abusive or excessive use may also lead to automatic temporary restrictions. In particular, triggering errors repeatedly in a short time results in an automatic blacklist that blocks use of the Bot for up to 7 days. You can appeal a restriction in the support server.
You can stop using Element at any time by removing it from your server. Removing the Bot does not cancel a separately purchased membership; manage that with the provider you subscribed through.
10Third-party services
Element depends on services run by others, including Discord and membership, hosting, infrastructure and error-monitoring providers. Their own terms and privacy policies apply to their services. We do not control their availability or how they handle your information.
11Disclaimers and liability
To the maximum extent the law permits, Element is supplied without warranties that it will be uninterrupted, error-free or suitable for every purpose. You are responsible for keeping appropriate server permissions, moderation processes and backups of information you cannot afford to lose.
To the maximum extent the law permits, we are not liable for indirect, incidental, special or consequential loss arising from use of, or inability to use, Element. Nothing in these Terms excludes liability that cannot lawfully be excluded or limits your mandatory statutory rights.
12Updates and contact
We may update these Terms to reflect changes to Element, the law or the services it depends on. The effective date above changes with each update, and material changes may also be announced in the support server or another reasonable channel.
Element is operated from the United Kingdom. For questions, clarification or an appeal, join the support server.