1Where you bought decides
Element's paid plans are sold in three places, and each seller has its own refund rules. Discord and Patreon decide refunds for what they sell. We decide refunds for what you buy on our website, and Onelink, which sells on our behalf, can also refund in some cases.
Nothing here affects your statutory rights as a consumer, including your rights if something you paid for is faulty or not as described. The terms explain billing, renewal and cancelling.
2Bought in Discord
Discord sells plans bought in Discord and decides refunds under its own policy, set out in its Paid Services Terms. We can't issue refunds for these purchases, so ask Discord's support.
3Bought on Patreon
Patreon sells memberships bought on Patreon and decides refunds under its own policy, set out in its terms. We can't issue refunds for these purchases, so ask Patreon's support.
4Bought on our website
If you buy on elementbot.app, the sale is made by Sold through Link, LLC (Onelink), a Stripe company, and these rules apply:
- First purchase. You get a full refund if you ask within 14 days of buying, for any reason, even if you have used the plan.
- Monthly renewals are not refunded. Cancel at any time to stop the next one.
- Yearly renewals are refunded in full if you ask within 14 days of the renewal date.
- Faults. If something you paid for doesn't work as described and we can't fix it within a reasonable time, we will refund all or part of what you paid.
Outside these cases, refunds are at our discretion. Refunds go back to the payment method you used and include any tax you paid.
You can also ask Onelink support. Onelink can refund a purchase within 60 days in some cases under its own refund policy, even where the rules above wouldn't.
5What a refund does to your plan
A refunded plan ends straight away, and its server falls back to a lower plan or the free plan, as the terms describe. A refunded purchase that isn't a plan is removed wherever it was used. A partial refund for a fault leaves the plan running.
6Contact
For a refund on a website purchase, ask in the support server. Include the email you used at checkout and your Discord user ID so we can find the purchase. You can also ask Onelink support.