Support
Element's team answers questions in its Discord server. Find the right place for yours below.
- Something isn't working
Check the status page first: if a shard is down, Element is already on it. If everything is online, ask in the support server. When a command fails, Element replies with an Error ID; include it so the team can find what happened.
- Setting up a feature
The docs walk through each feature. Many settings can also be changed on the dashboard if you have Manage Server permission.
- Element won't answer you
If you trigger errors many times in a short while, Element blocks you for up to 7 days. If you think a block is wrong, appeal in the support server.
- You found a security issue
Report it privately to the team in the support server, not in a public channel, and don't test it on servers that aren't yours. The terms explain what's expected.
- Your data
Download or delete what Element holds about you on Your data. For anything else, like a correction, ask in the support server with your Discord user ID. The privacy policy explains what is kept and for how long.